Pre-opening – Designing, Hiring, Training & Deployment

Case Study: Cuisine & convention centre, Vietnam

This was a cuisine and convention centre which was preparing to launch and they didn’t have an experienced chef and consultant to lead them during the pre-opening period.

The Solution:
Massimo Gavina – our Senior Consultant, was onboard to assist. He was responsible for the F&B operations which included all tasks related to the pre-opening and developing of standard operating manual (SOP), hiring of new staffs and their subsequent training and feasibility reviews and analytical market studies. To help them get started quickly given such short timeline, Massimo also helped them with design planning and ensure deployment of standard operating equipments for all the five restaurants, two bars, lounge and convention centre.

The Outcome:
The convention centre had a successful and smooth opening with all the deadlines met. The quality was impeccable and this made the Director General of the centre so pleased and willingly wrote a full recommendation letter for both the Chef and Massimo – our Senior Consultant too.