Michael Sengol believes that in order to change people, as a leader you need to have a strong mind, a strong heart and a sense of values and principles.
Michael is a turnaround specialist with ThriveOn Consulting focusing on revenue and strategy for the hospitality industry.
His career spans over 40 years across renowned hotel groups in Europe, Australia, Guam, and the Asia Pacific region, particularly China where he spent more than 20 years pre-opening hotels, establishing hotel brands, and developing industry professionals.
You need to be willing to manage from the ground up because Michael believes that you can’t do your job well when you’re not in touch with your team.
He has been called tough but change management for hotels is never easy. It takes a lot of guts to get the staff to understand and adapt to changes.
Michael Sengol’s change management techniques helped improve productivity and service levels at the Mandarin Orchard Singapore.
Read how he did this in this article, Change Management Needs Gutsy Leader With Integrity.