Operations Solutions

Streamline Operational Effectiveness

When your hotel, resort or tourism organisation isn’t performing at its best, it is most likely due to a lack of operational structure and effectiveness or a scarcity of innovation within the organisation. At times like these, you would do well to bring in fresh eyes and expertise to raise the bar. We partner with you to capitalize on operational efficiency and effectiveness in order to sustain, scale and grow.

hotel rebranding

Hotel or Resort Pre-opening, Relaunch or Rebranding

Pre-opening, relaunching or rebranding your hotel or resort is an exciting project and one you should never undertake on your own if you don’t have the resources, experience or time. Let us assist you to plan and manage the project from start to finish. With our years of industry experience, we recognize the most befitting and favourable ways to position your brand effectively as well as monitor resources to ensure professional implementation every step of the way.

michelin star consultant

Culinary Operations & Tourism Consulting

Food Tourism has been in growing demand in the recent years. And, however it is defined by many experts in the industry, the purpose is simply to give diners or travellers the opportunity to discover a destination, experience the local cuisines and understand the cultural roots behind it. It then becomes an adventure or experience which can be introduced as part of a travel itinerary.

According to the ‘2016 Food Travel Monitor Research Report’, 70% of respondents are motivated by friends to visit a destination, restaurants, bar or culinary attraction. 81% of respondents learn about food and drinks when they visit a destination and 60% of travellers, take food pictures at least during half their trips to post on social media as part of the travel experience. And, as the lifestyle and trends of diners and travellers has evolved over the years, the industry had to realign to the needs of the customers…

At ThriveOn Consulting, we are your one stop contact point to provide culinary expertise through Michelin Star Chefs or world class award winning specialty Chefs to consulting on Food and Beverage Operations. Whether you want your destination or outlet concept to be trendy, organic, adventurous, eclectic or just keeping the traditions, we can help you create excellence in these areas;

  • Reignite the Food Tourism potential for your destination – planning, refreshing of itinerary, reconnect partnership/sponsorships, review concepts or ideation and develop marketing initiatives
  • Develop, position and build a restaurant and/or bar – new or existing outlet
  • Culinary advisory services by our Michelin star chefs or
    Culinary experts on themes and menu creation
  • Commission our Michelin star chefs or Award Winning Chefs for your commercial related events, culinary showcase or high profile cooking events to impress your guests
  • Rebuild your restaurant and bar business – profitability, operational or service efficiency, guest experience, commercial initiatives and retrain team members whom are guest facing
hotel operations consulting

Hotel Operations Consulting

When your hotel is looking to improve its financial performance and guest satisfaction in today’s highly competitive hospitality environment, we can assist with a thorough hotel operations consultation. We start with an operations audit (full or partial) to get an overview of your operational efficiency, quality control and consistency of service.

Once we identify the gaps, we work with you to harness the resources (people and processes) to help your organisation rebuild and reshape including offering task force for hire such as key executives and departmental heads. Our goal is to help your hotel or resort restructure from within so that the resources and assets that you have will once again work seamlessly to deliver business profits. 

We have a team of experts who can spend time to evaluate your needs and create tailor-made solutions, helping you, your team and your organisation – hotel, resort and tourism project – get off the ground successfully. We implement this through business planning, brand re-positioning, marketing or commercial strategies, analyzing market research and industry data, competitor research and advisory services.

If your business is already established however, with the constant change of business landscape, you might need a refreshed positioning, crafting out new guests experience to revamp your profitability.  To this end, we can offer combined commercial and operations consulting including a full or partial audit to identify gaps and explore new opportunities. You can also expect support from the perspective of creating new concepts, putting standard operating procedures in place, training or coaching your teams. Contact us for a complimentary 30-minute review. 

While we are headquartered in Kuala Lumpur, Malaysia, our team is mobile with project assignments at any cities or location throughout Asia. All we need is that the project is a “profile fit” for us to deliver escalated value to you and your organisation.

Certainly. We have a complimentary 30-minute consultation over the phone/online platform if you’d like to speak to us. Email us today at info@thriveonconsulting.com to schedule your consultation.

Yes, definitely. First thing is for us to set-up an online call where we will evaluate your needs and pain points. We can then review the scope of job or assignments you would like us to lead or even appoint a task force and experts to assist you. Once we understand your needs, we can assist you to build a solution road map from the pre-opening up to a successful opening period.

We can step in to help you with task force assignments where we fill the gap temporarily while you double up your recruitment efforts. It is never easy finding quality executive personnel who are capable and experienced but we can relieve you of this problem temporarily. However, if your company is planning to reduce your fixed executive labour costs, we can work with you on a periodical ‘Scheduled Task Force’ person/s with an agreed tailor-made jobscope and measurements.

First things first, do you have an experienced person to conduct the market research/data, experienced enough to analyse the gaps and areas of opportunities or a  project manager who is dedicated enough to lead and orchestrate the possible change or transformation with all key stakeholders or teams?

If you don’t have any of the above, you would do well to appoint an experienced consulting company to support your needs as they will help you carry out this project from the beginning till end.

When was the last time you reviewed your hotel positioning? 

Also, consider if your current commercial and operational organisation structure including job descriptions and goals match the current needs of your customers. If you have been losing customers, your structure is most likely outdated and needs to be revamped. 

You may also want to consider developing a loyalty programme if you don’t have one. If you have one, you need to refresh its offers and benefits because customers’ needs are changing quickly!

What about your guest experience the moment they step into your hotel? Do you know areas to improve if guest satisfaction is lower than usual? 

Has your team figured out a defense or brickwall strategy to protect your market share? Have you considered new and niche markets for your hotel? 

When was the last time you did a comprehensive commercial and operations audit to see if your hotel is properly managed? 

You need fresh eyes to help you see what you already are too jaded to see. We can be at your service. Contact us for a confidential discussion today. 

Be it an new existing or established restaurant and bar, we will recommend consulting in order to regain your business momentum. Will be opportune for you and your key team leaders to share with us the successes and challenges you have had in the past. What are your specific concerns now.

Once we are appointed to assist your organization, we will conduct a full audit which might cover a combination of food and beverage operations, re-analysing your guest experiences or dining trends, quality consistencies, cost management, outlet positioning versus marketing and sales initiatives (including digital marketing), menu engineering, manning of the outlet versus productivity and revenue optimization management including RevPASH (Revenue Per Available Seat Hour).

We will assist you to uncover your quality, productivity and revenue potential. Throughout the process, we will assist you build a solution map with timelines as well as, communicate and orchestrate the changes needed with your team leaders relevant key stakeholders and sponsors. In addition, our F&B Operations, culinary experts and award winning Chef depending on the scope of project requirements, will provide extensive culinary advice with restaurants concepts and design, kitchen set-up, menu planning and training be it with buffet, a-la carte, themed or specialty culinary experience (specification or scope of assignments will be stipulated on our contract/agreement).

Source for the right consulting company to evaluate potential of your project and have an outlook overview on how they pitch on the project potential.

Understand if your owner has an idea or expectation in mind already or, they are considering to appoint a consulting company to develop a “profitable” outlet with a total new idea or concept. Would your owner like to run the restaurant and bar by their own team, franchised or simply rent the space to a famous food brand? Knowing the business model and investment is important.

If you plan to appoint a consulting company to manage this project, review the list of consultants who are going to support your project. Many companies can easily promise “a nice picture on paper” however, you need consultants who are highly experienced in the F&B industry so that you have full profitability! Get the consulting company to brainstorm with you on value, branding, design concepts, guest experience – in terms of service and culinary journey or story line, what makes the outlet different and its unique selling points, return of investment/ROI and timeline, people support, menus, kitchen set-up and operational processes/standards etc.

It is also important that the consulting company can back up what they say with research and data, not just empty promises. Contact us for a confidential discussion if you need F&B assistance or setup.

We’re products of the hospitality environment that we’ve worked in for decades. All of us started from the lowest ranks and worked our way up to senior roles before we became consultants. It is a well-known fact that if you’re not resilient, agile to adapt and adopt or tough enough, the hospitality industry is not for you. In view of this, we need to be tenacious yet diplomatic enough to excel in this field as at the end of the day, it is a “people business”! Our team with more than 150 years of combined hospitality passion and experience is here to provide you with commercial, operations and investors’ solutions. We will stand alongside you in creating sustainable positioning for your hotel, resort or tourist destination in the market. ThriveOn Consulting is about living its philosophy of ‘THINK BIG AND LIVE IT’!

Contact us for a complimentary 30-minute consultation to find out what’s possible for your business.